Frequently Asked Questions

• The experience

  • Can I enter the building with a stroller or wheelchair?
  • Can I check in a stroller or wheelchair?
  • What can I expect from Mundo Pixar Experience?
  • Is there an age requirement?
  • Are you allowed to eat, drink, or smoke inside the venue?
  • Is the venue cashless?
  • Is there parking available?
  • Will there be merchandise for sale?
  • Do I need a ticket to enter the venue?
  • Where is the meeting time and location for the experience?
  • Does the experience take place indoors or outdoors?
  • How long does the experience last?

• Tickets

  • If I arrive late for the admission time, will I be unable to enter?
  • Is it possible to enter while wearing a costume?
  • Is photography, video recording, and streaming permitted?
  • How long will tickets be available for purchase?
  • Where can I get tickets?
  • Can I buy a ticket at the venue?
  • Are there tickets available at a reduced price?
  • Are refunds allowed?
  • Can I change or cancel the details of a purchased ticket?

• Access to the event

  • Is the venue accessible?
  • Can I bring animals? Are service dogs allowed?
  • Is the experience accessible to people who are deaf or visually impaired?
  • Will there be strobe lights?
  • Are chairs provided? Can I sit down during the experience?
  • Are there restrooms at the venue?